Training and Support

Our customers are at the heart of everything we do.

We'll work with you on your video strategy and provide tailored onboarding, training and support from day one.

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Training
11 Seconds

Our dedicated Customer Support Team will be on hand within an average of 11 seconds. 

64%

of Hinterview users say our Customer Support is ''Above Expectations''.

98%

of Hinterview users would recommend us.

Best-in-class onboarding and training

During onboarding, we work with you to establish your goals and the Hinterview usage metrics that will support them. We provide insights and reports on these metrics to help you understand what the numbers mean and how they can impact your business.

 

Hinterview

Experts in video in recruitment

Our Customer Success team has over 25 years of combined experience helping our clients with adoption. Here are some golden threads to drive success:

  • Lead from the front. Discuss the product internally and work quickly to show how and where it fits into your business.
  • Reward early users and share the wins.
  • Work closely with your CSM to drive this internally – it’s a partnership goal that needs to be achieved together.
  • Set clear targets and goals – whether this is KPIs, reward points or promotion criteria, be clear with your team on what is expected.
Training

Hinterview Academy

Every Hinterviewer has access to daily training sessions and our self-service Hinterview Academy. 

We offer a series of bite-sized lessons made up of video tutorials, hints and tricks, testimonials and practice tasks, to help you get the most out of the platform. Plus you can do it all in your own time! 

Win more exclusivity, retainers and charge higher fees, with the help of the Hinterview Academy.

Hinterview Academy
G2

An absolute game changer for recruitment resourcing. A simple and effective way to stand out to candidate talent in a saturated market. Super simple to use and integrate into everyday workflows. Sales process, customer success and support for the product cannot be faulted.

G2
zetter

"We've used Hinterview as part of our recruitment process for over a year now and our clients love it! I can't imagine a world of recruitment without Hinterview... and I can't imagine working with another video interview company. Their product and service is faultless!"

Zetter
G2

The product itself is superb and really impressive. Our Customer Success Manager definitely lives up to his title and puts in the effort with training to help us achieve our
goals. All the helpdesk people are really quick to respond to any question, and super helpful too. Great product and outstanding customer service all round.

G2

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