Training and Support

Our customers are at the heart of everything we do.

We'll work with you on your video strategy and provide tailored onboarding, training and support from day one.

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11 Seconds

Our dedicated Customer Support Team will be on hand within an average of 11 seconds.

64%

of Hinterview users say our Customer Support is ''Above Expectations''.

98%

of Hinterview users would recommend us.

Best-in-class onboarding and training

During onboarding, we work with you to establish your goals and the Hinterview usage metrics that will support them. We provide insights and reports on these metrics to help you understand what the numbers mean and how they can impact your business.

Experts in video in recruitment

Our Customer Success team has over 25 years of combined experience helping our clients with adoption. Here are some golden threads to drive success:

Lead from the front. Discuss the product internally and work quickly to show how and where it fits into your business.
Reward early users and share the wins.
Work closely with your CSM to drive this internally – it’s a partnership goal that needs to be achieved together.
Set clear targets and goals – whether this is KPIs, reward points or promotion criteria, be clear with your team on what is expected.

Your Support Team

The Hinterview Support Team, lead by Josh Bolger, can be contacted via the Hinterview platform’s in-app help button, via email or call. They’ll provide a real time human response to all your queries and questions throughout your contract giving you fast and effective support.

Leadership Team

Director of Customer Success Liam McAndrew and Team Lead Sophie de’Bank will be on hand to provide expert support and value-add insights as needed

Your Customer Success Manager

Your Customer Success Manager is your key point of contact during your onboarding. They’ll partner with you to set strategic goals and you’ll work together to ensure they are hit by embedding Hinterview into your business.

Hinterview Academy

Every Hinterviewer has access to training sessions and our self-service Hinterview Academy.

We offer a series of bite-sized lessons made up of video tutorials, hints and tricks, testimonials and practice tasks, to help you get the most out of the platform. Plus you can do it all in your own time!

Win more exclusivity, retainers and charge higher fees, with the help of the Hinterview Academy.